FAQ

Frequently Asked Questions

How does it work?

Exchanges are a simple 3-step process.


Step 1: Fill out the form on the homepage. Choose the currency you have and the currency you want. Provide the amount you want to exchange and the address of the wallet you want us to send the exchanged coins to. For example, if you want to exchange Bitcoin to Litecoin, you have to provide a valid Litecoin wallet address. If you wish to receive a confirmation e-mail you can also provide your e-mail address. Click "Make instant exchange" to begin the exchange.


Step 2: We generate a unique deposit address for you. This address is unique to this exchange alone. Please transfer the amount you wish to exchange to this address.


Step 3: Once we receive the coins on the deposit address and the network confirms the transaction, we will transfer the exchanged amount to the wallet you provided and we will keep you informed every step of the proces.


That's it! Easy, fast and safe.

What about exchange to and from USD and EUR?

We currently only support exchanges to USD through PayPal.

What happens if I transfer a different amount than I provided in the form?

Nothing bad happens. The exchange will automatically update itself and you will receive the corresponding amount in the currency you want to exchange to.